AI that delivers. Proof that it works.
Every case study below is a real Australian business that trusted Advancer to implement AI and got measurable results: from Bartons Motor Group's Voice AI handling thousands of service calls to Brisbane City Council's AI training program.
Bartons Motor Group
Advancer has partnered with Bartons for 18 years across AI, automation, digital, marketing and technology projects for their 440-person team. We've built and maintained numerous digital assistants and Voice AI solutions that sell cars, book test drives, book car services and analyse advanced data sets, delivering measurable commercial outcomes at every stage.
Advancer's AI projects have been transformational for our business. Through AI we've sold cars, handled thousands of Voice AI service calls and built internal AI capability, all in record time.
The Tivoli Group
Advancer partnered with The Tivoli and The Princess Theatre to implement a complex Voice AI solution across both venues. The agents handle daily updates to music events, schedules and band set times, along with parking and accessibility enquiries including wheelchair access, answering patrons around the clock. We designed, developed and deployed both agents using our Voice AI consulting and software solutions.
Two live Voice AI agents, now maintained and supported by the Tivoli team in-house, saving both time and money.
Clients that we deliver and partner with...
From automotive and healthcare to government and logistics, across Brisbane, Queensland and Australia.
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Mersa
Two Microsoft Copilot training workshops for the Mersa team, with every attendee building an AI agent they put to work in the business straight away.
Green Leaves Early Learning
Practical AI training for the Green Leaves team and a MAPPED agent mapping session, identifying the highest-value first agents across their early learning operations.
Demi International
Hands-on AI training for Demi International's team, building practical, day-one AI skills across their education and training business.
Kado Group
AI training and a MAPPED agent mapping session for Kado Group, mapping the highest-impact agents across their retirement living developments.
VAE Group
Practical AI training for VAE Group's team, building real AI capability with the tools they use every day.
Leroy Palmer Consulting Engineers
AI training, a MAPPED agent mapping session and ongoing AI consulting, embedding practical AI across Leroy Palmer's engineering practice.
EzyQuip Hire
A comprehensive AI training and strategy program, upskilling the EzyQuip team while building and advising on data integration through Power BI.
The Tivoli Group
Voice AI for The Tivoli and The Princess Theatre handling inbound patron calls with gig, event and accessibility information 24/7, plus ongoing AI advisory support.
City Fertility
Scoped and launched the Addam Donor Bank chatbot providing 24/7 patient support, with rigorous healthcare governance and clinical oversight built in.
Norfolk Pools
Built and deployed Norrie, Norfolk Pools' AI sales and customer service agent, following an AI strategy workshop to identify the highest-impact automation opportunities.
Southbank Corporation
Partnered at CEO level to implement organisation-wide performance management, HR frameworks and WH&S systems across the entire precinct.
Yellow Gate Group
An AI strategy plus Microsoft Copilot setup and advanced training, maximising productivity and seamless integration across Yellow Gate's workflows.
Bromley Real Estate
Industry-specific AI training for Bromley's agents: practical tools to enhance client engagement, improve property management and optimise marketing.
Resile
Assessed Resile's operations, identified automation opportunities and provided strategic guidance on scalable AI solutions, enabling streamlined workflows and compliance processes.
JD Refrigerated Transport
AI integrated across JD's logistics operations: AI agents planned across operations, compliance and customer service, plus a customised data plan for real-time insights.
Yourtown
Staff surveys with workshop facilitation, online and face-to-face sessions, consulting to executive level with a detailed action-oriented report.
Super Butcher
Reviewed and updated Super Butcher's HR, people and culture and organisational information, ensuring policies were compliant, current and communicated to all staff.
Efex
Worked with Efex's executive and HR teams to prepare for growth and acquisitions, auditing HR and WH&S systems and implementing compliant, best-practice frameworks.
Optometry Australia
Best-practice business, marketing and digital strategy consulting for Optometry Australia's national digital project, including workshops, focus groups and detailed reporting.
Valiant Hire
An AI strategy and consulting program tailored to Valiant Hire's equipment operations and growth objectives.
Brisbane City Council
AI training and masterclass sessions equipping council staff and leaders with practical AI knowledge and tools for government operations.
What does an AI agent actually save a business?
Three agents Advancer built for Queensland businesses save $240,000 a year between them: $80,000 in accounts payable, $70,000 in vehicle delivery coordination and $90,000 in customer support. Every figure is hours reclaimed, costed at the real loaded hourly rate. The working is shown on each one.
Accounts Payable Agent
Reads every supplier invoice, matches it to the purchase order and the receipt, applies the tolerance rules finance set, and sends only the exceptions to a person.
Delivery Management Agent
Tracks every sold vehicle through compliance, pre-delivery inspection, fitment, settlement and registration, and tells the customer where it is at each step.
Customer Support Agent
Knows which of seven build stages every live job sits in, answers the customer directly around the clock, and escalates anything about money or a complaint to a person.
Invoices arrived by email, PDF and supplier portal. One person opened each one, keyed the header and line detail into the ledger, matched it against the purchase order and the receipt, then chased approvers by email. Anything that did not match sat in a folder until month end.
- Collects invoices from the shared inbox and supplier portals
- Extracts header and line-level detail, including GST
- Matches invoice, purchase order and receipt three ways
- Applies the tolerance rules the finance manager set
- Posts clean matches straight to the ledger
- Routes exceptions to a person with the reason attached
- Chases outstanding approvals on a set schedule
The accounts payable officer opens the day with a list of exceptions instead of a stack of invoices. Approvals get chased without anyone having to remember. Month end no longer starts with a reconciliation backlog.
Supplier disputes, setting the tolerance thresholds and every invoice above the approval limit. The agent never speaks to a supplier.
Every sold vehicle had to clear compliance, pre-delivery inspection, accessory fitment, finance settlement and registration before handover. One coordinator tracked all of it across a spreadsheet and a whiteboard, ringing each department for status and ringing the customer whenever a date moved.
- Watches the dealer system for status changes on every sold vehicle
- Sequences each vehicle through the steps required before handover
- Chases the department holding a vehicle up, by name
- Updates the customer at every milestone, in the same thread
- Flags a vehicle that will miss its promised date before the date arrives
- Hands the coordinator one daily list of at-risk deliveries
The coordinator manages exceptions and handovers rather than status. Customers hear about a delay before they ring to ask. Delivery dates get promised from live data instead of an optimistic guess.
The handover itself, the apology when a date slips and every conversation about money. Delivery day is still a person shaking a hand.
A build ran seven stages over several months. Customers rang to ask where theirs was up to, what happened next and what was needed from them. The same three questions came in dozens of times a week, and they landed on the people running the builds.
- Knows which of the seven stages every live job sits in
- Answers status, next step and what is needed from the customer
- Sends a stage-change update without being asked
- Replies around the clock in the customer's existing thread
- Escalates money, variations and complaints to a person straight away
- Never gives a date it cannot see in the schedule
Project staff run builds instead of answering status calls. Customers get a straight answer at 9pm on a Sunday. The enquiries that reach a person are the ones worth a person's time.
Variations, complaints, anything about money and every site visit. The agent escalates rather than guesses.
| Agent | Where it runs | Hours reclaimed a year | Saved a year |
|---|---|---|---|
| Accounts Payable Agent | Multi-entity services group, Brisbane | 1,840 | $80,000 |
| Delivery Management Agent | Automotive retail group, South East Queensland | 1,610 | $70,000 |
| Customer Support Agent | Residential construction, Queensland | 2,070 | $90,000 |
| Three agents | Three Queensland businesses | 5,520 | $240,000 |
How we cost it: $43.50 an hour is a $71,500 salary plus 12% superannuation, spread across 46 working weeks. Figures are the annualised saving delivered in each business, not a projection. Client names are withheld at their request.
Let's build your AI success story
Every case study above started with a conversation. Tell us about your business and we will show you exactly where AI can deliver results.